Personas

Manage and customize buyer personas for your sales process

Chief Technology Officer

Technical Decision Maker

Active

Oversees the entire IT and security infrastructure. Focuses on long-term scalability, data integration, and ensuring that new technologies align with the enterprise's digital transformation goals.

Key Focus Areas

Platform ScalabilityEnterprise Security ComplianceAPI & Ecosystem IntegrationCloud Infrastructure Optimization

ROI Metrics

TCO Reduction
Infrastructure UptimeTime to IntegrateSecurity Risk Mitigation

Use Cases

Centralized device management

Cross-location security orchestration

Integration with IT systems (e.g., Okta, Azure AD)

Chief Financial Officer

Financial Decision Maker

Active

Focused on financial justification, budgeting, and cost-benefit analysis. Needs ROI clarity and justification for security investments tied to operational savings and risk mitigation.

Key Focus Areas

ROI & Cost JustificationOperational EfficiencyBudget PredictabilityRisk & Compliance Impact

ROI Metrics

3-Year ROI Projection
Operational Cost SavingsInsurance Premium ReductionsRisk-adjusted Return on Investment

Use Cases

Consolidation of hardware vendors

Reduction in break-ins and damage claims

Improved budgeting with cloud-based pricing

IT Director

Technical Implementer

Active

Manages day-to-day IT and security deployments. Prioritizes speed of implementation, system reliability, and maintenance overhead.

Key Focus Areas

Ease of ImplementationSystem Maintenance & MonitoringSupport Load ReductionAutomation & Alerts

ROI Metrics

Time to Deploy
Mean Time to Resolution (MTTR)System Downtime HoursTicket Volume Reduction

Use Cases

Fast deployment of cloud-based security

Remote monitoring and alerting

Device health and diagnostics automation

Physical Security Manager

Security Operations Manager

Active

Responsible for the physical safety of people, facilities, and assets. Looks for tools that provide real-time visibility, streamline incident response, and support compliance.

Key Focus Areas

Access ControlSurveillance AccuracyEmergency Response ReadinessReal-Time Incident Response

ROI Metrics

Incident Response Time
Time to Detect ThreatsFalse Alarm ReductionRegulatory Compliance Score

Use Cases

Centralized camera & badge access control

Real-time incident alerts

Rapid investigation workflows

VP of Operations

Operational Leader Overseeing Security Teams

Active

Manages building security and ensures operations are not disrupted. Needs reliable, scalable solutions that work across locations and are easy for teams to adopt.

Key Focus Areas

Multi-site Security StandardizationUser Access SimplicityOperational ContinuityVendor Consolidation

ROI Metrics

Operational Downtime Reduction
System Training TimeSite Setup TimeIncident Closure Rate

Use Cases

Facility access automation

Multi-location monitoring

Unified vendor management